Well I went to petsmart awhile ago and saw they had the worst crabby conditions ever! Dead crabs, pellets food, bone dry sand, no lid. So on my receipt it had a phone number to take a survey and get 3 dollars off your next purchase. Well at the end of the survey it asked me to leave a one minute comment about the store. Thats what I did. I told them everything they were doing wrong and told them that if they didnt fix it by then next time I was in their I would start telling people to stop shopping there. It worked! Now they have a lid, crushed pellet food, water bowls that the crabs can all fit into. The only problem is that they still have dead crabs and now the are using bark bedding. I think Ill be heading up to petsmart today ( I got a 20$ giftcard for christmas) so we will see how well they are still doing.