Similar to this thread: http://www.hermitcrabsrus.com/forum/stores-exposed/5236-my-petsmart-starting-get-picture.html I've hated going into Petsmarts in our area and seeing the conditions they kept the crabs in. They were almost always on fish tank gravel with a bowl of food and that was about it. Now, the Petsmart by me is using a good coconut fiber substrate, has a bunch of hiding spots and plants and shells for crabs to move into if they'd like. I was really impressed. It's nice to see them caring for their animals while in their store as is expected once they are purchased. I was so impressed, I picked up another girl (Goofy) and added her to my crabitat yesterday.