I had recently bought two hermies (Sand Claws and Darby) from Jack's and the died in less than two weeks. I'm very disappointed in their employees also. When we bought them, the employee assisting us dropped them into the really small, cramped box that had no holes. Then the manager tried to blame their deaths on me. I mail Jack's about their poor services I had gotten and the hermie's deaths and had only gotten a reply saying that they'd try to fix the problem but I don't see it happening. The hermie tank wasn't all that great either. If you get a hermie, I suggest not getting one from Jack's Aquirum & Pets.